"Delivering 1st Class Customer Service"
Water Safe Register
WaterSafe approved businesses must adhere to the WaterSafe customer commitments, conditions of membership and scheme rules. Where businesses fail to meet these standards a disciplinary process applies. A member business, which fails to uphold the standards will be subject to a range of penalties, in serious cases, this would result in membership of WaterSafe being revoked.
A WaterSafe approved business will be required to put their work right if it does not meet the requirements of the Water Fittings Regulations or Byelaws, enforced by the water supplier.
WaterSafe recognised plumbers are fully qualified to carry out plumbing work in homes and business premises providing they are employed by a WaterSafe member business. They have specific training in Water Fittings Regulations, which enables them to ensure there should be no risk from poor installation or sub-standard materials that could cause contamination of your drinking water supply.
For most types of plumbing work, plumbers have a legal duty to notify the water supplier before they start work and this can lead to delays. Recognised plumbers can carry out some work without the need to provide advanced notification to the water supplier.
A ‘work completed’ certificate issued by a WaterSafe recognised plumber provides a defence for property owners who are challenged by a water supplier enforcing the Water Fittings Regulations and Byelaws.